Career Zone

Business Analyst

Open Position(s) 1


Company’s Introduction :

Reachlocal Inc. helps local businesses grow and operate their business better with leading technology and expert service for our clients’ lead generation and conversion. ReachLocal’s mission is to provide more customers to local businesses around the world. The company’s operations are located in the United States, Canada, Australia, New Zealand, Japan, Germany, the Netherlands, Brazil, Mexico and India. The Company offers online marketing products and solutions in three categories: digital advertising (including ReachSearch, ReachRetargeting, ReachDisplay, ReachDisplay InApp and Reach Social Ads), Lead Conversion Software (ReachEdge and Kickserv) and Web Presence (including ReachSEO, ReachCast, ReachSite, and TotalLiveChat). The Company delivers its suite of products and solutions to local businesses through a combination of its proprietary technology platform, its direct inside and outside sales force, and select third-party agencies and resellers.

Job Summary :

The Client Operations Analyst will provide data and insights for Client Operations managers and ReachLocal key accounts. This role will enable Client Operations managers to focus on managing their teams and retaining clients while gathering the insights they need to improve their effectiveness. .

Job Description :

The candidate must be flexible and able to multitask across a variety of job duties, including:

  • Analyze large sets of data and measure against historical performance
  • Identify trends by vertical (business type), source and other various data points
  • Develop and deliver custom reporting for ReachLocal’s large clients
  • Keep staffing models up-to-date based on actual company performance
  • Provide operational reporting for management of activities based on service package
  • Create scripts and tools to increase the efficiency of Client Operations teams

Key Attributes :

  • Proficient use of Microsoft Office applications including advanced use of Microsoft Excel
  • Strong SQL and database reporting ability
  • Strong scripting skills
  • Ability to tease out valuable insights from data and organize those insights in a structured way
  • Skilled in providing simplified explanations to complex or complicated concepts
  • Excellent verbal and written communication skills
  • Strong listening and consultation skills
  • Effectively communicating with internal teams and external clients to deliver reports
  • Very strong technical skills coupled with business intelligence and a deep understanding of client needs so that they can be transformed into reports and operational requirements
  • Solid mathematical aptitude and effective project management skills
  • Ability to gather and interpret relevant data and information
  • Documenting and analysing the required information and data

Key Competencies :

  • Customer Focus
    • Seek feedback and incorporate it into future activities
    • Provide consultative approach to analytics
  • Organization
    • Able to manage time and prioritize multiple tasks in a fast-paced environment
    • Organize tasks, deliverables and meet commitments on time
  • Analytical Thinking
    • Capable of interpreting data and making recommendations
    • Quickly identify the symptoms and underlying cause of problems
    • Ability to think analytically and should be a problem solver
  • Business Process and Technology Acumen
    • Capable of quickly mastering business processes
    • Ability to master technology solutions

Qualifications :

  • Bachelor’s or Master’s degree with superior academic standing preferred
  • Ideal degree focus areas include Economics, Finance, E-Business, Sciences, Mathematics, Computer Science and International Business
  • 2-3 years of related work experience

Location :

  • Goregaon East, Mumbai – India

Schedule :

  • Full-Time

Apply For This Job Opening

Fields with (*) are compulsory.