Director Operations

Company’s Introduction :

ReachLocal is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.

Job Summary:

Key Responsibilities :

•  Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.
•  Defining measures of success of each process and track it to showcase the performance of the overall team.
• Liaise with superior to make decisions for operational activities and set strategic goals
•  Collaborate with the leadership team to build an environment of collective responsibility and accountability
•  Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
•  Translate business requirements and hypotheses into analyses and insights to aid business decision making
•  Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee customer support processes and organize them to enhance customer satisfaction
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• Play a leading role in driving career progression of the team
  

 Requirements and Key Skills :

• Proven experience as Director of Operations or equivalent position 
• Through knowledge of Digital Marketing
•  Excellent organizational and leadership abilities
•  Outstanding communication and interpersonal skills
• Experience in Project management with a high level of integrity.

Qualifications & Experience :