Career Zone

Team Lead – Website Support

Open Position(s) 1


Company’s Introduction :

ReachLocal India is a part of a global brand Gannett which owns USA Today Network (North America’s largest selling newspaper). Our services form the backbone of the sales teams giving them the confidence of turnaround times and quality assurance. With our consistent efforts to provide the best value to our advertisers, our India team has grown from less than 10 people in 2006 to 450+ employees in 2021. ReachLocal offers online marketing products and solutions in three categories: digital advertising, software, and web presence. We operate in the United States, Canada, Australia, New Zealand, UK, and India.

Gannett Co., Inc (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the US, and Newsquest a wholly-owned subsidiary operating in the United Kingdom with more than 120 local news media brands.

Job Description :

Part of the Middle Management Team, Team Lead – Website Support will manage a team of Website Support Analysts.  This role interfaces with internal customers and supports the team in our international offices.

The focus of the role is to guide the team in building websites, porting content and blogs, performing basic SEO optimization, and making post-launch changes on the websites.

Role and Responsibility :

  • The candidate must be flexible and able to multitask across a variety of job duties.
  • Ensure the team meets its annual objectives.
  • Coaching and development of team members.
  • Manage career roadmap for team members.
  • Help the team in building websites, porting content and blogs, performing basic SEO optimization, and making post-launch changes on the websites. Create high-quality content from existing websites by following client instructions and mockups.
  • Proofreading the content that is ported to the new site and making sure it goes with the flow.
  • Complete audits for the team assigned as per sample size agreed with the reporting manager.
  • Resource planning to ensure capacity is maintained at an optimum level.
  • Publish Weekly/Monthly Dashboard on SLAs/KPIs achieved.
  • Participate and contribute in calls with International teams, the operational team meets & training sessions.
  • Work overtime when needed to meet critical deadlines.
  • Complete ad-hoc tasks and projects as needed.

Desired Candidate should display the following behavior/competencies :

  • Graduate/PG in any stream.
  • Last 3 years in managing a team of at least 5 to 6 members.
  • Overall min 8 years of experience.
  • Ability to prioritize workload and meet strict deadlines.
  • Min 3 years experience in WordPress/website building/website designing roles.
  • Ability to quickly learn and adjust to integrate new processes and products as needed.
  • Good communication skills (written & spoken).
  • Good MS Office Skills/Presentation Skills
  • Open to Feedback & Suggestions.
  • Willing to work in shifts.

Technical Skills :

  • Experience working with WordPress.
  • Knowledge of HTML and CSS.
  • Website building and designing.
  • Knowledge of non-WordPress CMS, Duda, Mono, and Responsive website platforms would be an added advantage.
  • Knowledge of Plugins and Theme Customization would be an added advantage.
  • Basic Knowledge of Wrike and Salesforce would be an added advantage.
  • Basic Knowledge of SEO (Metadata, Image Alt text, Image Optimisation, Redirecting defunct URLs, etc).
  • Basic coding skills.

Primary Location :

  • Goregaon East, Mumbai – India

Schedule :

  • Full-Time, 5 Days a week and 1 full Saturday working in the month
  • Night Shift: 10.00 pm to 07.00 am

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