- September 28, 2022
- Posted by: HR RL India
- Category:
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| Open Position(s) | 1 |
Company’s Introduction :
ReachLocal is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment.
Job Summary :
The focus of the role is to manage the support team who is responsible for clearing daily failures and disapprovals of digital publishers like Google, Microsoft, Facebook, etc.
- Monitor, track & assign work based on team member capabilities & skills
- Communicate with internal team members on process changes & team performance
- Maintain daily & monthly reports and timely communicate with all leaders & team
- Prioritize work effectively in order to meet SLA
- Work closely with Operations & Training teams to drive continuous improvement initiatives
- Develop, implement and review operational policies and procedures
- Anticipate and track operational as well as tactical risks and providing strategic solutions
- Oversee and report weekly, monthly, quarterly, and annual metrics
- Identify trends and assess opportunities to improve processes and execution
- Manage career progression of team members
- Collaborate with Global as well as Local support teams to ensure seamless business execution, reinforce positive morale, and uphold company values
Key Skills:
- Inspired leadership and managerial skills
- Data analysis and strategy design
- Ability to prioritize workload and meet strict deadlines
- Ability to quickly learn and adjust to integrate new processes and products as needed
- Empathy, listening skills, Communication, Obstacle removal, process training needs assessment.
Key Attribute:
- Even tempered, Organized and detail-oriented, Focused, Honesty in communication efforts, Fair
- Ability to motivate people; responsible attitude; accuracy with record keeping
- Strive for excellence always and balances confidence with caution
Qualifications & Experience :
- Bachelor’s or Master’s degree in operations management, business administration, or related field
- 15+ years of overall experience with minimum 7 years of proven experience in an operations management position
- Strong Analytical skills
- Superior communication and presentation skills
Location :
- Goregaon East, Mumbai – India
Schedule :
- Full-Time
- Night Shift