Client Operations Analyst

Mumbai
Posted 2 months ago
1 Open Position

Company’s Introduction :

ReachLocal India is a subsidiary of ReachLocal Inc. (USA). Our services form the backbone of the sales teams across 5 continents giving them the confidence of turnaround times and quality assurance. With our constant efforts to provide the best value to our advertisers, the team grew from less than 10 people in 2006 to 350+ employees by 2019. The company offers online marketing products and solutions in three categories: digital advertising, software, and web presence. The company operates in the United States, Canada, Australia, New Zealand, Japan, Germany, the Netherlands, Austria, Brazil, Mexico, and India.

In August 2016, ReachLocal was acquired by Gannett Co. Inc. (NYSE: GCI). Gannett is the largest local newspaper company in the United States. Gannett’s local daily brands plus the iconic USA TODAY reach a digital audience of nearly 140 million each month.

In November 2019, Gannett was acquired by New Media Investment Group, operations continue under the Gannett name. This acquisition makes the combined company the largest newspaper publisher in the United States.

ReachLocal is the go-to destination for anyone looking for a career in digital marketing in Mumbai, India.

Job Summary :
The Client Operations Analyst will provide data and insights for Client Operations managers and ReachLocal key accounts. This role will enable Client Operations managers to focus on managing their teams and retaining clients while gathering the insights they need to improve their effectiveness.

Job Description :

The candidate must be flexible and able to multitask across a variety of job duties, including:

  • Analyze large sets of data and measure against historical performance
  • Identify trends by vertical (business type), source and other various data points
  • Develop and deliver custom reporting for ReachLocal’s large clients
  • Keep staffing models up-to-date based on actual company performance
  • Provide operational reporting for management of activities based on service package
  • Create scripts and tools to increase the efficiency of Client Operations teams

Key Attributes :

  • Proficient use of Microsoft Office applications including advanced use of Microsoft Excel
  • Strong SQL and database reporting ability
  • Strong scripting skills
  • Ability to tease out valuable insights from data and organize those insights in a structured way
  • Skilled in providing simplified explanations to complex or complicated concepts
  • Excellent verbal and written communication skills
  • Strong listening and consultation skills
  • Effectively communicating with internal teams and external clients to deliver reports
  • Very strong technical skills coupled with business intelligence and a deep understanding of client needs so that they can be transformed into reports and operational requirements
  • Solid mathematical aptitude and effective project management skills
  • Ability to gather and interpret relevant data and information
  • Documenting and analyzing the required information and data

Key Competencies :

  • Customer Focus
    • Seek feedback and incorporate it into future activities
    • Provide consultative approach to analytics
  • Organization
    • Able to manage time and prioritize multiple tasks in a fast-paced environment
    • Organize tasks, deliverables and meet commitments on time
  • Analytical Thinking
    • Capable of interpreting data and making recommendations
    • Quickly identify the symptoms and underlying cause of problems
    • Ability to think analytically and should be a problem solver
  • Business Process and Technology Acumen
    • Capable of quickly mastering business processes
    • Ability to master technology solutions

Qualifications :

  • Bachelors or Master’s degree with superior academic standing preferred
  • Ideal degree focus areas include Economics, Finance, E-Business, Sciences, Mathematics, Computer Science and International Business
  • 2-3 years of related work experience

Primary Location :

  • Goregaon East, Mumbai – India

Schedule :

  • Full-Time

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