Operations Support Analyst

Posted 3 weeks ago
11 Open Positions

Company’s Introduction :ReachLocal, Inc. helps local businesses grow and operate their business better with leading technology and expert service for our clients’ lead generation and conversion. Reach Local’s mission is to provide more customers to local businesses around the world. The company’s operations are located in the United States, Canada, Australia, New Zealand, Japan, Germany, the Netherlands, Austria, Brazil, Mexico, and India. The Company offers online marketing products and solutions in three categories: digital advertising (including ReachSearch, ReachRetargeting, ReachDisplay, ReachDisplay InApp and Reach Social Ads), software (ReachEdge and Kickserv), and web presence (including ReachSEO, ReachCast, ReachSite + ReachEdge, and TotalLiveChat). The Company delivers its suite of products and solutions to local businesses through a combination of its proprietary technology platform, its direct inside and outside sales force, and select third-party agencies and resellers.

ReachLocal was acquired by a USA Today Network company and a part of Gannett Co. Inc. (NYSE: GCI). With this merger, ReachLocal India also becomes a part of USA Today Network Company. Over the years, ReachLocal India has become an integral part of global services operations for ReachLocal and has become the go-to destination for anyone looking for a career in digital marketing in Mumbai, India.

Job Summary:

  • Back office role to support and manage data moderation
  • This is a pure non-voice process
  • Maintain and update records and data in Proprietary Tools & dashboard
  • Conduct market research as and when required
  • Prepare daily reports and share with associated stakeholders
  • Prioritize work effectively in order to meet SLA
  • Work closely with respective sub-ordinates as per requirements

Key Skills:

  • English communication (both verbal and written)
  • Ability to prioritize workload and meet strict deadlines
  • Maintain a sense of urgency with all assignments
  • Good presentation skills & reporting
  • Focused and detail-oriented

Technical Skills

  • Good proficiency in Excel
  • Working knowledge of Microsoft Office tools
  • Well versed with Internet technologies

Key Attribute

  • Analytical Thinking & Problem-Solving ability
  • Critical thinking ability to understand the root cause of issues
  • Able to effectively communicate ideas and thoughts

Qualifications & Experience

  • Graduation (Any stream)
  • Minimum 2 – 3 years of experience in any process / industry / relevant work profile


  • Goregaon East – Mumbai – India


  • Full-Time

Shift Timing

  • 9:30am-6:30pm (Monday To Friday) including 1 Saturday working in a month

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