Quality Assurance Analyst – Proxy UK

Mumbai
Posted 1 week ago
1 Open Position

Company’s Introduction : ReachLocal, Inc. helps local businesses grow and operate their business better with leading technology and expert service for our clients’ lead generation and conversion. Reach Local’s mission is to provide more customers to local businesses around the world. The company’s operations are located in the United States, Canada, Australia, New Zealand, Japan, Germany, the Netherlands, Austria, Brazil, Mexico, and India. The Company offers online marketing products and solutions in three categories: digital advertising (including ReachSearch, ReachRetargeting, ReachDisplay, ReachDisplay InApp and Reach Social Ads), software (ReachEdge and Kickserv), and web presence (including ReachSEO, ReachCast, ReachSite + ReachEdge, and TotalLiveChat). The Company delivers its suite of products and solutions to local businesses through a combination of its proprietary technology platform, its direct inside and outside sales force, and select third-party agencies and resellers.

ReachLocal was acquired by a USA Today Network company and a part of Gannett Co. Inc. (NYSE: GCI). With this merger, ReachLocal India also becomes a part of USA Today Network Company. Over the years, ReachLocal India has become an integral part of global services operations for ReachLocal and has become the go-to destination for anyone looking for a career in digital marketing in Mumbai, India.

Job Description

The candidate must be flexible and able to multitask across a variety of job duties:

  • Achieve daily review targets with accuracy & meeting the SLAs defined
  • Work toward minimizing the error rate
  • Give constructive feedback on errors marked & analyses error trends for analysts; accordingly, suggest refreshers for product training
  • Work closely with Operations & Training teams to drive continuous improvement initiatives
  • Support trainees & bottom quartile analysts come up the learning curve and help them achieve productivity & quality targets
  • Find out ways to drive Quality culture within the team and recognize top quality performers
  • Deliver Quality Learnings workshop on common issues identified / best practice sharing at least once a quarter
  • Conduct at least 2 Calibrations per month with the team
  • When needed Participate and contribute in weekly calls with LA team, the operational team meets & training sessions
  • Work overtime when needed to meet critical deadlines
  • Complete ad-hoc tasks and projects as needed

Desired Candidate

Focused and detail-oriented following

  • should have Adaptability / Ability to Multi Task competencies
  • Good communication skills (written & spoken)
  • Team player
  • Good MS Office Skills /Presentation Skills
  • Open to Feedback & Suggestions
    • Ability to pass on feedback
  • Strives for excellence and can take quick decisions

Qualifications & Experience

  • Any Graduate
  • Knowledge of HTML and CSS is required

Primary Location

  • Goregaon East, Mumbai – India

Schedule

  • Full-Time.
    • Mon to Fri 9.30am to 6.30pm
    • Mon to Fri 2 pm to 11 pm
    • 1 Saturday Working in a month

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