Team Lead - Publisher Operations Team
Job Summary :
The focus of the role is to manage the support team who is responsible for clearing daily failures and disapprovals of digital publishers like Google, Microsoft, Facebook, etc.
- Monitor, track & assign work based on team member capabilities & skills
- Communicate with internal team members on process changes & team performance
- Maintain daily & monthly reports and timely communicate with all leaders & team
- Prioritize work effectively in order to meet SLA
- Work closely with Operations & Training teams to drive continuous improvement initiatives
- Develop, implement and review operational policies and procedures
- Anticipate and track operational as well as tactical risks and providing strategic solutions
- Oversee and report weekly, monthly, quarterly, and annual metrics
- Identify trends and assess opportunities to improve processes and execution
- Manage career progression of team members
- Collaborate with Global as well as Local support teams to ensure seamless business execution, reinforce positive morale, and uphold company values
Key Skills:
- Inspired leadership and managerial skills
- Data analysis and strategy design
- Ability to prioritize workload and meet strict deadlines
- Ability to quickly learn and adjust to integrate new processes and products as needed
- Empathy, listening skills, Communication, Obstacle removal, process training needs assessment.
Key Attribute:
- Even tempered, Organized and detail-oriented, Focused, Honesty in communication efforts, Fair
- Ability to motivate people; responsible attitude; accuracy with record keeping
- Strive for excellence always and balances confidence with caution
Qualifications & Experience :
- Bachelor’s or Master’s degree in operations management, business administration, or related field
- 15+ years of overall experience with minimum 7 years of proven experience in an operations management position
- Strong Analytical skills
- Superior communication and presentation skills
Location :
- Goregaon East, Mumbai – India
Schedule :
- Full-Time
- Night Shift