Director Operations

Job Summary:

  • Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively
  • Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration
  • Work closely with stake holders (Offshore & Onshore) to plan and manager the overall business success strategy

Key Responsibilities :

  •  Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.
  •  Defining measures of success of each process and track it to showcase the performance of the overall team.
  • Liaise with superior to make decisions for operational activities and set strategic goals
  •  Collaborate with the leadership team to build an environment of collective responsibility and accountability
  •  Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
  •  Translate business requirements and hypotheses into analyses and insights to aid business decision making
  •  Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
  • Play a leading role in driving career progression of the team

 Requirements and Key Skills :

  • Proven experience as Director of Operations or equivalent position 
  • Through knowledge of Digital Marketing
  •  Excellent organizational and leadership abilities
  •  Outstanding communication and interpersonal skills
  • Experience in Project management with a high level of integrity.

Qualifications & Experience :

  • Postgraduate with superior academic record 
  • 15+ years of overall experience with minimum 5+ years of proven experience of operations management at a Sr. leadership position

Location:

  • Goregaon East, Mumbai – India.

Shift Timings:

  • Regular Shift – 9:30 AM to 6:30 PM (Mon to Fri)
  • Flexible to work in a later timing (2 PM to 11 PM) for a few days per month to coordinate with Night Shift team as well as to connect with the US counter parts