Manager – Marketing Operations

About ReachLocal :

REACHLOCAL India is a renowned digital marketing operations company providing digital solutions to small and medium-size advertisers and is dedicated to helping businesses maximize their online potential and connect with their target audiences. With a rich history in digital advertising, REACHLOCAL India specializes in creating and implementing data-driven strategies that enhance online visibility, drive website traffic, and boost conversions for businesses of all sizes. The company’s operations are located in the United States, United Kingdom, Canada, Australia, New Zealand and India. With our consistent efforts to provide the best value to our advertisers, our India team has grown from less than 10 people in 2006 to 700+ employees in 2023

We are part of Gannett – USA Today Network, which is one of the largest-selling newspapers in North America. REACHLOCAL India specializes in two major areas: Print and Digital advertising. Graphics, imaging, pagination, and layout of print advertisements. In terms of digital advertising, we provide SEM, SEO, and social media advertising.

Job Summary :

  • Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively
  • Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration
  • Work closely with stakeholders (Offshore and onshore) to plan and manager the overall business success strategy

Role & Responsibilities:

  • Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.
  • Defining measures of success of each process and track it to showcase the performance of the overall team
  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Collaborate with the leadership team to build an environment of collective responsibility and accountability
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
  • Translate business requirements and hypotheses into analyses and insights to aid business decision making
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvement
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
  • Play a leading role in driving the career progression of the team

Requirements and skills: 

  • Through knowledge of Digital Marketing.
  • Excellent organizational and leadership abilities
  • Outstanding communication and interpersonal skills
  • Experience in Project management

Qualifications & Experience :

  • Bachelor’s degree in Business Administration, Marketing, Computer Science, management information systems, or related discipline, MBA is preferred
  • 10+ years of overall experience with minimum 3+ years of people management experience
  • Experience in handling a large team of members

Perks and Benefits:

  • Meal coupons, Mediclaim, Term Insurance, and Centralized Transport Facility.

Location :

  • Goregaon East, Mumbai – India

Schedule :

  • Full-Time

Shift Timings:

  •  9:30 am – 6:30 pm (Monday To Friday) including 1 Saturday working in a
    month (Should be ok to work in Rotational shifts)