The Senior Business Analyst thrives in a fast-paced environment and has a proven track record of researching, documenting, coordinating and supporting Media Engineering projects and partnering with technical leads. This role requires strong communications and project management skills to ensure our global teams and stakeholders needs are addressed in a timely manner. This role will work closely with product managers and technical team leads to help prioritize escalated issues / bugs, document processes, and create Jira tickets to facilitate the delivery of new platform features, bugs, and issues. This role will require a strong ‘can-do’ attitude to quickly absorb media advertising concepts, understand dependencies across Reachlocal platform (data flows, database structures etc), and to ensure effective definition of new requirements. The successful Senior Business Analyst will be both efficient and effective, with experience working in a collaborative, team-based environment.
Job Description :
The candidate must be flexible and able to multitask across a variety of job duties, including:
Analyze large sets of data and measure against historical performance
Identify trends by vertical (business type), source and other various data points
Develop and deliver custom reporting for ReachLocal’s large clients
Keep staffing models up-to-date based on actual company performance
Provide operational reporting for management of activities based on service package
Create scripts and tools to increase the efficiency of Client Operations teams
Experienced Business Analyst who can demonstrate ability to take user feedback/requirements and define technical documents / Jira stories and tasks.
Experience driving resolutions to issues and managing / prioritizing a ticketing queue effectively
JIRA ticketing and tracking familiarity
Working knowledge of databases and SQL/MySQL
Skills & Responsibilities:
Create or clarify business cases and requirements for media technical projects related to v1 platform.
Planning and monitoring of key development projects related to our core platforms
Organize and assist with writing project requirements, translating and simplifying requirements provided by stakeholders as needed
Management and communication of project requirements, changes, and timelines
Manages the ticket queue of technical escalation related to the core ReachLocal platforms
Holds weekly meetings with teams to ensure incidents are being prioritized properly and to obtain status updates on development efforts for end users
Provide ad-hoc assistance to the development teams during product rollouts and releases
Handles incident response on technical platform issues
Assists in monitoring platform stability post-release
Effectively communicate issue status to support organization
Direct Liaison between the technology, product & QA groups, guiding prioritization of development efforts in systems, data repositories, and processes, working closely with product managers to help prioritize bugs and facilitate platform improvements
Identifies root cause of system/software bugs and errors across multiple company systems and applications. Works closely with development and engineering teams to establish resolution and workaround plants to maintain business continuity.
Daily monitoring of ticketing queues to identify tickets that need prioritization, and to help identify opportunities for process improvement
Collects requirements for projects and ensures that the development team has all required documentation before submitting a development ticket.
Delivers support to End users to investigate and resolve application errors, data discrepancies, and queries.
Monitors the progress of requests and incidents for support and ensure users and other interested parties are kept informed of progress
Ability to manage multiple priorities effectively and communicate effectively
Ability to learn new information quickly and thoroughly
Ability to write clear product requirements with success criteria
Excellent written and verbal communication skills
Reliable ‘Can Do’ problem-solver with excellent leadership, time management and organizational skills
Ability to control processes and activities in a result-oriented manner
Ability to work effectively to tight deadlines regardless of possible setbacks
Combines various disciplines to find the best solution
Familiarity with web applications
Graduate in any field
3 Years of relevant experience in Business Analytics