Job Overview:

Key Responsibilities :

 The candidate must be flexible and able to multitask across various job responsibilities. 

•  Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
•  Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks
•  Liaise with superior to make decisions for operational activities and set strategic goals
• Supervise staff from different departments/shifts and provide constructive feedback
•  Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements; evaluate overall performance by gathering, analysing and interpreting data and metrics
•  Work with the Leadership team to set, refine and review goal progress
•  Manage stakeholder relationships across all process Sand deliver on the agreed SLAsLiaise with superior to make decisions for operational activities and set strategic goals
•  Work closely with the Training team to drive continuous improvement initiatives
•  Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
  

 Key Competencies and Attributes :

•  Strong experience in Operations coupled with Graphic Designing (Print/Digital) knowledge is a plus
•  Experience in handling a team of 50+ members
•  Excellent written and verbal communication skills
•  Strong working knowledge of data analysis and performance metrics
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
•  A creative and conceptual thinker with the ability to develop innovative strategies to meet aggressive goals

Qualifications & Experience :