Job Description:

• The candidate must be flexible and able to multitask across a variety of job duties.
• Achieve daily review targets with accuracy & meeting the SLAs defined.
• Work towards minimizing the error rate.
• Give constructive feedback on errors marked & analyses error trends for analysts; accordingly suggest refreshers for product training.
• Work closely with Operations & Training teams to drive continuous improvement initiatives
• Support trainees & bottom quartile analysts come up the learning curve and help them achieve productivity & quality targets.
• Find out ways to drive Quality culture within the team and recognize top quality performers​.
• Deliver Quality Learnings workshop on common issues identified / best practice sharing at least once a quarter​.
• Conduct at least 2 Calibrations per month with the team.
• When needed Participate and contribute in weekly calls with LA team, operational team meets & training sessions.
• Work overtime when needed to meet critical deadlines.
• Complete adhoc tasks and projects as needed.

Desired Candidate:

• Focused and detail-oriented following.
• Should have Adaptability / Ability to Multitask competencies.
• Good communication skills (written & spoken).
• Team player.
• Good MS Office Skills /Presentation Skills.
• Open to Feedback & Suggestions.
• Ability to pass on feedback.
• Strives for excellence and can take quick decisions

Eligibility Criteria:

• Tenure: Minimum 3 years of Digital marketing experience
• Any Graduate (Bachelor’s degree in Marketing, Commerce, Economics, Business or Accounting)
• Google AdWords & Yahoo Bing Certified

Location :

• Goregaon East, Mumbai – India.

Schedule :

• Full-Time.

Shift Timing :

• 9:30 pm – 6:30 pm (Afternoon Shift – Monday To Friday) including 1 Saturday working in a month.