Role & Responsibilities :

• Flexible to multitask across a variety of functions as per the requirement of the
  business
•  Design a training calendar as per the agreed timeline and conduct effective
  training programs for the new hire on new Systems & products and publish
  them to the core team
•  Liaise with on-offshore leaders/managers to determine training needs
  and schedule training sessions
•  Extend training support from start to end transition of new processes and
  markets
•  Support and mentor new employees and bottom performers
• Monitor employee performance and response to training
•  Maintain systematic training content, market/account information, SOPs,
  FAQs, new updates, etc. for all the appointed process
•  Create and conduct quarterly evaluations to identify areas of improvement
  and publish the scores
  
• Attend training sessions and meeting calls with the offshore team
  as communicated and participate in operational team meets if required
•  Conduct PKTs, refreshers, seminars, workshops, individual training sessions,
  etc. For the overall development of the process as well as the employees
  

Eligibility Criteria:

• 3-4 years of work experience
• At least1-year of exposure to training or a facilitator role
• Past experience in quality assurance or team coaching
• Graduation & or MBA (good to have but not mandatory

Note: *Shortlisted candidates will go through a case study presentation.

Location:

Goregaon East, Mumbai – India